Returns, Refunds & Exchanges
We personally source the highest quality products from all over the world to offer you beautiful gifts & homewares. Each item is carefully inspected for quality on arrival and we package our items with extra care to ensure it arrives to you safely.
Returns
In the unlikely event that your item arrives faulty or damaged due to shipping, Haus of MEEA will gladly provide a replacement of the same or if not available, of equal value. If the item cannot be replaced, a store credit or refund will be offered.
We require written notification. Send us an email at hello@hausofmeea.com along with proof of purchase, images of the damaged items and your return address, in order for your replacement claim to be assessed and processed promptly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund and Exchange
Please choose carefully as once the order has been placed, we DO NOT offer refunds on change of mind, incorrect colour or size.
The returned item must be in its original packaging and unused. The postage for the returned item and the postage for the item that has been exchanged will be at the customer's expense, unless the item is faulty or damaged. Please return the items to Haus of MEEA at PO BOX 195 MASCOT NSW 2020.
We make every effort to accurately describe our products. Colours may vary due to lighting and as to how they appear on your screen. If you are unsure or have further questions regarding an item please do not hesitate to contact us via email or telephone (02) 9188 0811.
Some of our products are unique and individually handcrafted. The colour and finish will vary, with no two pieces being alike. Being handmade minor marks in the finish form part of the unique beauty and character of these handcrafted products and are not considered faults.
We personally source the highest quality products from all over the world to offer you beautiful gifts & homewares. Each item is carefully inspected for quality on arrival and we package our items with extra care to ensure it arrives to you safely.